Today’s Winner For The Most Pointless Call Is…

I work at a pensions and investments company in their call centre. I answer a call with the standard company greeting, asking for the customer’s name.

Caller: “Hi, I got a letter for [Customer] but he doesn’t live here no more.”

Me: “Okay, can you let me know your name and address, and did you open the letter?”

Caller: “Why do you need my name? And no, I didn’t open the letter… You’re not supposed to.”

Me: “Okay, great. If you send it back to the address on the back of the envelope, just cross off your address and hand it to your postman.” 

Caller: *Pauses* “Can’t. I shredded the letter.”

Me: “Okay, well… not much I can do, I’m afraid. I only have a name… and no policy details, so there’s nothing I can log on the system. Sorry.” 

Caller: “Oh, okay!” *Hangs up*