Today, Reading; Tomorrow, Comprehension?
I have arrived at work and I’m starting the opening procedures. The shop door is locked, and there is a large CLOSED sign right in the middle of it, at eye level; it also lists our opening times. A man stops outside, looks at the door, visibly reads the sign, and then looks through the glass at me. Sure enough, as I pass close to the door, he knocks. I point at the closed sign, smile, and carry on working. He knocks again, louder, so I go and unlock the door and open it a crack.
Me: “Sorry, we’re not open yet.”
Man: “Your sign says, ‘Closed.’”
Me: “Yes, we’re not open yet.”
Man: “Your sign says you open at 9:00.”
Me: “Yes.”
Man: “That’s in ten minutes.”
Me: “Yes.”
Man: “Should I come back in ten minutes?”
Me: “Yes.”
Man: “Okay.”
And he wandered off, making me wonder why we bother with the sign at all.
Question of the Week
Have you ever served a bad customer who got what they deserved?
