Toast The Rainbow
I work early mornings at a pharmacy. There is a bagel shop on the way to work, so when I have money to spare, I get a rainbow bagel. The default is usually to toast the bagel, but I prefer my bagels not toasted. I get up to the counter after waiting in line.
Me: “Rainbow bagel with cream cheese, not toasted.”
Employee #1: “Not toasted?”
Me: “Not toasted.”
I pay and I see a rainbow bagel go into their toaster from over the counter. I’m a little suspicious, but I shrug it off at first; maybe someone else got a rainbow bagel.
Employee #2: “Rainbow bagel with cream cheese?”
I go up and take the bag. It feels warm, but it is under a heat lamp.
Me: “Not toasted?”
Employee #2: Not toasted!”
I took my bag and left. When I got to work, I found that the bagel was not only toasted, it was BURNT. My rainbow bagel was more black than any other color. Even worse, I didn’t have time to go back and have them fix it. That was a long, hungry day at work.
Question of the Week
Have you ever served a bad customer who got what they deserved?