To Hole And Back
Customer: “Why do you have that swimsuit?”
Me: “My coworker found a rip in the seam of this one. I have to fill out a sheet so we can send it back.”
(The customer grabs the swimsuit from my hands.)
Customer: “This is my size! Don’t you dare send it back! I need it!”
Me: “Well, ma’am, this one has a hole in it. I’m sure we have more swimsuits in your size—”
Customer: “Not this color! You just don’t want me to have it!”
Me: “I’m sorry, but there is a fairly large hole here…”
(I show her by putting my fingers through the hole. It’s large enough to fit 3 fingers.)
Customer: “I don’t care about a stupid hole. I’m buying this!”
(The customer buys the suit despite my explanation. The next day, she comes back while I am working the return counter.)
Customer: “I want my money back! This stupid swimsuit you sold me has a giant hole in it!”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?