To Give Credit Where Debit Is Due
Me: “Your total is $79.82.”
(The customer hands me her debit card.)
Me: “Slide your card in the machine, please.”
Customer: “I already did.”
Me: “Did you really? It doesn’t say you did.”
Customer: “It’s talking to you? I think it’s lying!”
Me: “I’m sorry, could you slide it again.”
Customer: “Fine.” *slides card*
Me: “Select a ‘payment type.'”
Customer: “What is that?”
Me: “The type of card you are using.”
Customer: “Oh, debit.”
Me: “Okay. Push debit.”
Customer: “What is a PIN?”
Me: “The four-digit password.”
Customer: “Oh, okay. What is it?”
Me: “I don’t know,ma’am. It’s supposed to be private.”
Customer: “Oh, well, just whisper it… I won’t tell anyone.”
Me: “Just press credit.”
Customer: “Okay.”
Me: “Here’s your receipt. Have a nice day!”
Customer: “But I didn’t type in my PIN number.”
Me: “It’s fine, ma’am. You are done.”
Customer: “Oh, okay.”
(Customer sees my manager as she is leaving.)
Customer: “That young lady was wonderful! She gave me free groceries.”
This story is part of the Ignorant About Money roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
