To Complaining, And Beyond!

(I am ringing up a customer. As always, I ask how she’s doing.)

Customer: “I hate [Store].”

Me: *wondering why she’s here if she hates it* “Oh. Okay.”

Customer: “With a passion.”

Me: “Okay.”

(I expect her to explain why she hates it, but she doesn’t.)

Me: *lighthearted* “I assume you don’t have a [rewards card], then?”

Customer: “Oh, no, I have one.” *gives it to me*

Me: “???”

(I finish ringing her up.)

Customer: “This place is just beyond.” *leaves*

(She wasn’t exactly rude, but I’m not really sure why she felt a need to tell me she hates our store, why she didn’t make some specific complaint so we could try to help, and why she still shops there often enough to justify having a rewards card.)