To Be Frank, This Is A Delightful Change Of Pace

Tonight, a lady called in to make reservations for next month.

Customer: “I need two rooms for four adults for the first weekend in April. I think I saw online the rate was $81. Can you help me with that?”

Me: “I sure can! Was there a specific discount you were looking for, like AAA?”

Customer: “It sure was the AAA rate. And thanks for doing this; now I don’t have to fuss with the ding dang computer. Now, I want one room with a king bed and the other with two beds. I think the two beds are more expensive, but that’s okay.”

Me: “I show that two queens are the same rate as the king for those dates. Do you have a rewards number you want to attach to the reservations?”

Customer: “The two beds are the same price? That’s even better! I do have one of your numbers, but I don’t know where it is. I think I have it saved in my ding dang phone. Don’t worry about it, hun.”

Me: “You said your name was [Customer]? What city and state do you live in?”

Customer: “Oh, I’m from [City], [State].”

Me: “Okay, Ms. [Customer], I found your rewards profile right here.”

Customer: “Aren’t you a clever one! Thank you!”

I finish up the reservation and confirm her email address for the confirmation.

Me: “Would you like to write down your rewards number? That way you can log in with the app to see your reservations and check in.”

Customer: *To her husband* “FRANK! The girl said I can use my phone to check in!” *To me* “Yes, dear, I’d like that number. You have been so helpful and kind. We can’t wait to stay there.”

I hung up the phone chuckling as she started shouting at Frank again about the hotel.