Her Days Here Are Numbered
(I’m a manager at a small grocery store and we have just hired a few cashiers. I am the one who has to train them and most are getting the hang of it… except one.)
Cashier: “[My Name], call line one.”
Me: *picking up* “Yes?”
Cashier: “So, this customer has bananas. What do I do?”
Me: “Look for the PLU on the sticker. And if there aren’t any stickers, look it up in your binder.”
Cashier: “Oh, okay.” *10 seconds later* “[My Name], call line one.”
Me: “Yes?”
Cashier: “What’s the PLU for oranges?”
Me: “Like I said before, put in the PLU on the sticker or look it up in the binder.”
Cashier: “Oh, right.”
Cashier: “[My Name], call line one.”
Me: “Yes?”
Cashier: “I can’t find the number for oranges. Can’t you just tell me?”
(Since I’ve worked there so long, I know most of the PLUs by memory but we’re supposed to make the new cashiers look up all PLUs to give them practice.)
Me: “I’ll be right out.”
(I go out to help her. I physically show her where the PLU for oranges are.)
Cashier: “Thanks!”
(I start to leave.)
Cashier: “Wait!” *holds up head of cabbage* “What’s the number for lettuce?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.