Tipped Over The Edge

, , , | Right | December 7, 2016

(I am ringing up a customer’s purchase, around $30. He pays with a $50 so I hand back a $20 plus some coins.)

Customer: “No, keep the change.” *hands me back the $20, keeps the coins*

Me: “I’m sorry, but I’m not actually allowed to take tips.”

(Our store does in fact have a very strict “no tips” policy. Keeping a tip is grounds for termination.)

Customer: “Well, I just got paid and I have a bit of spare cash, so why don’t you just keep this and buy yourself a coffee or something?”

Me: “I’m sorry, sir, but I really can’t take this!”

Customer: *looks at me, and then at the other two cashiers with me, who currently don’t have any customers* “Well… I guess $20 is pretty hard to split between three people…” *pulls out wallet and gives me another $20 and $50* “That makes $90, right? You girls treat yourselves!”

(The customer walked out as we tried to tell him that increasing the tip wasn’t what we were trying to get him to do. All three of us cashiers looked at each other blankly. We ended up calling our manager because we had no idea what to do. At first he got a bit upset with us for not giving the customer his money back. But after reviewing the security cameras he changed his tune and told us we looked pretty funny constantly trying to get this man to take the money back and him responding by giving us more instead. The money ended up going to the local charity our store raises money for.)

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