Tingle Of Death

, , , , , , | Right | August 30, 2019

(I work for an internationally popular skincare brand, known for having affordable and luxury pricing to offer each client options. The skincare requires over 36 hours of training to learn, so we ensure each client can speak with an ambassador so they don’t injure their skin. Still, people skip talking to us to follow beauty bloggers who know little about skincare. In this case, one such woman comes in with two friends. I overhear a customer:)

Customer: “Oh, yeah, I put on Glycolic Acid and Alpha Lipoic Acid every morning before doing Retinol. I love how it makes my skin tingle. You guys need to try it.”

Me: “Excuse me, but do you mind if I ask you a few questions about your routine? We generally recommend using those products separately and in the evening to avoid irritation.”

Customer: “Yeah, well, [Beauty Blogger] says these products saved her skin, and she uses them the way I do.”

(I attempt to politely explain to the client and her friends that this is not a good idea, so that I don’t injure the client’s pride.)

Friend #1: “Okay, but [Beauty Blogger] has gorgeous skin, so we’re just going to do that, even if it’s irritating.”

Friend #2: “Yeah, just show us where they are.”

(I concede and take them to the products, explaining each one as I go, done with being magnanimous.)

Me: “Okay, so, these three will make your skin photosensitive to light, so not only can you give yourself a sunburn, you can get chemical burns from using them all together, which will prematurely age your skin. [Beauty Blogger] must have a great dermatologist fixing her skin if she does all this damage to it.”

(The two friends look at their friend in horror before turning back to me.)

Both: “So, what would you recommend?”

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