Timing Is All In The Delivery
Customer: “Yes, I’d like to place an order for delivery.”
Me: “No problem. Just to let you know, our delivery time right now is approximately one-and-a-half hours tonight. Will that be all right?”
Customer: “Jesus! Why so long?”
Me: “Well, I’m the only one running the store at this time, and I’ve only got one driver. We’re rather busy so it’s creating higher delivery times. I do apologize for the wait, sir.”
Customer: “Well, yeah, I guess I’ll do that.”
(The customer orders and approximately 45 minutes later, calls back.)
Customer: “WHERE THE F*** IS MY FOOD?! I’VE BEEN WAITING FOR AN HOUR AND I WAS TOLD IT WOULD BE ONLY 30 MINUTES!”
Me: “Well, sir, I’m sorry for the wait; however, it’s been only 45 minutes and your quoted delivery time was an hour and a half. We will be there within the quoted time.”
Customer: “I JUST TOLD YOU WHAT I WAS QUOTED. ARE YOU TELLING ME I’M LYING?!”
Me: “Sir, I’m the only one here, which means that I took your order. And I told you the estimated delivery time. I apologize for the miscommunication; however, we will be there within the quoted time.”
Customer: “What in God’s name is taking so long?”
Me: “…I AM THE ONLY ONE HERE.”
Customer: “Let me speak to your manager. This is piss-poor service.”
Me: “I am the manager. I am the only person here.”
Customer: “Well, how much longer?”
Me: “The delivery time will rise as you continue to stay on the phone with me, as I cannot prepare pizzas while I am stuck on the phone.”
Customer: *hangs up*
Did you find this story on our Delivery Driver roundup?
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
