Timely Flights Of Fancy

(I’m on the phone with a customer inquiring about flights to a certain destination. Airline #1 has multiple flights per day, while Airline #2 flies once per day.)

Me: “So the cheapest flight for [Airline #1] flying to [Destination] is £[Total], and the cheapest flight for [Airline #2] is £[Total].”

Customer: “Why does [Airline #2] only fly to [Destination] once per day?”

Me: “I’m sorry?”

Customer: “I don’t like the times for [Airline #2]. Can’t I fly at a different time?”

Me: “I’m sorry, ma’am, but I have no control over how often airline companies schedule their flights. If you want to arrive by a certain time, [Airline #1] would be the better option.”

Customer: “I still don’t get it. Why doesn’t [Airline #2] fly to [Destination] more often? Their counter at the airport is much bigger than [Airline #1]!”

Me: “…”

Customer: “Hello?”

Me: *trying to keep a straight face while talking* “No, ma’am, the size of the check-in counter has no relation to how many flights an airline has.”