Time Zoned Out
Call Center | |
Right | January 5, 2010
(A customer calls in from Los Angeles.)
Caller: “How late are you open there?”
Me: “5 pm.”
Caller: “Yeah, but like, what time zone?”
Me: “5 pm, Pacific Standard Time.”
Caller: “What time would that be here?”
Me: “Sir, we are directly north of you so we are on the same clock as you–Pacific Standard Time.”
Caller: “Well, I don’t know your Canadian time zones! What’s that in American?”
Me: “Sir, what time is it there?”
Caller: “3:00 pm”
Me: “It is 3:00 pm here as well, we are on the same time. We close in two hours at 5 pm your time.”
Caller: “Wait a minute! It’s the same time there? Don’t you have your own time?”
