Time Waits For No Customer

, , , | Right | July 2, 2020

I work in a small bicycle shop where we repair bikes. Rather than an unreliable appointment system, we accept bikes as they come in and line them up to be worked on, with an estimate of which day they will be ready.

A female customer walks in and looks around at things before asking:

Customer: “If I bring my bike in tomorrow, will you be able to have it done by the end of the day?”

Me: “I’m sorry, but right now we’re a little full up on bikes. If you brought it in right now, it would be done by Saturday afternoon. But if somebody else brings their bike in, that will no longer be true.”

Customer: “Are you sure? I talked to [Owner] and he said that he could have my bike done tomorrow.”

Me: “It is maybe possible. But if he told you this a few days ago, then it would have been in relation to that day. We accept bikes first-come-first-served.”

Customer: “I don’t think that’s right. Go get him, you’ll see.”

I go and get the owner and he comes out a little annoyed.

Customer: “If I bring my bike in, you’ll be able to get it done tomorrow, right?”

Owner: “Absolutely not. We’re booked through the weekend. We wouldn’t get it done until Tuesday.”

The customer looked shocked and mumbled about waiting until we were less busy.

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