Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Time To Take A Screenshot In The Dark

| Right | February 8, 2015

(Our tech support department has just sent out an email with instructions on how to configure something, complete with screenshots. I overhear the colleague next to me receiving a support call.)

Colleague: “Hello, this is tech support. How can I help you?”

Colleague: “Yes, you have to follow these instructions.”

Colleague: “You see that dialog box?”

Colleague: “Great, click the okay button!”

Colleague: “What do you mean, nothing happens?”

Colleague: “You should really see that other screen after clicking okay on that dialog box!”

Colleague: “You do see the dialog box, right?”

Colleague: “Good, and you do click okay on it, right?”

(After about 15 minutes of trying to figure it out, I see my colleague doing a double face-palm and trying hard not to laugh.)

Colleague: “Okay, so it works now?”

Colleague: “Great, thank you for calling! Have a nice day!”

Me: “So what was the problem?”

Colleague: “You’ll never guess… the person was clicking the screenshot!”

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!