Time To Spill The Tea  

, , , , | Right | September 16, 2019

(I’m working with one other girl when a regular customer comes in. My coworker is on the register, so she takes the woman’s order.)

Customer: “I’d like a medium French vanilla iced tea with whipped cream and caramel swirl.”

(I can tell my coworker is confused, but we’re trained to repeat the order back to the customer.)

Coworker: “That’s a medium French vanilla iced tea with whipped cream and caramel swirl?”

Customer: *smiling* “Oh, no, no one in my family drinks iced tea. I want a medium french vanilla iced tea with whipped cream and caramel swirl.”

(I’m watching all this go down and I know that our customer wants an iced coffee, but my coworker is just getting more frazzled. She repeats the order back again, saying “Iced Tea” instead of replacing it with “Iced Coffee.”)

Customer: *getting irate* “No! You won’t ever hear me order iced tea! I won’t drink it, my husband won’t drink it, and my daughter won’t drink it! Now, I want a medium French vanilla iced tea with whipped cream and caramel swirl!”

(My coworker looks helpless and this is the last straw for the customer. She demands to see the manager. No manager is on duty at the moment. She storms out, saying that she knows our assistant manager and is going to call her. Sure enough, the phone rings about thirty minutes later and it is our assistant manager.)

Manager: “Did you see all this happen?”

Me: “Yes, I did.”

Manager: “And what did she order?” 

Me: *quoting* “A medium French vanilla iced tea with whipped cream and caramel swirl.”

Manager: *laughing* “Well, that sounds gross, doesn’t it? Tell [Coworker] to make what she wants next time, not what she orders.”

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