Time To Ship Them A Brain

(I am a manager at a large retail chain store and am called over to the guest service desk to assist a customer.)

Customer: “I did an in-store pick up order but I didn’t know these items would be so big… Can I take them off the order?”

Me: “You would need to cancel your whole order and we can ring you up right now for the stuff you do want.”

Customer: “But online I got free shipping…”

Me: “What do you mean?”

Customer: “If I buy them here I won’t qualify for the free shipping…”

Me: “…?!”

(I give the guest a bewildered look and he looks back at me puzzled.)

Customer: “Do I have to pay for shipping now?”

Me: “You don’t pay shipping for in-store pick up, sir.”

Customer: “Are you sure?”

Me: “Yeah…”

Customer: “I don’t wanna risk it. I’ll just take the large items. No worries. Thanks!”

(Am I missing something?!)