Time To Move Back Home!
My insurance broker calls me one morning the month before my car insurance is set to renew. She tells me that my premium is supposed to go up significantly but suggests switching to the company that my home insurance is with for a discount.
I have been working from home these last few months and never got around to updating my car insurance, so I mention that. The agent tries to pull a quote from my current company but has to call me back. When she does…
Agent: “Is [Father] related to you?”
Me: “Yes, that’s my father.”
Agent: “You were signed up under a multi-vehicle discount with him. When I went to update your policy, it was coming up more expensive because you’re not at the same address.”
Me: “But I haven’t lived at that address the entire time I’ve owned this car!”
It wasn’t the agent’s fault, so I guess I got an extra discount for a decade?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
