Time To Get A Bunch More Cats!
I’m living on my own and have no car, so when I get a great offer for kitty litter from a new online platform for pets in my email, I go to the online shop. Everything seems legit and shipping costs are reasonable, so I order six big bags of kitty litter, twenty-five litres a bag. Everything goes fine. I receive two big boxes with two bags of kitty litter in the first and second one but only one bag in the third.
I call customer service and they are very friendly.
Me: “I only got five bags of [kitty litter] instead of the six I ordered.”
Customer Service: “Oh! We’ll send you another bag free of charge.”
Only a few days later, a big box arrives on my doorstep. It has two more bags of kitty litter.
I call the shop again.
Me: “I needed one more bag of kitty litter and you sent two. Just bill me for the extra bag, since I’ll need it sooner or later.”
Customer Service: “Okay, we can do that.”
I think nothing of it, waiting for the new bill. Instead, a few days later, I get another box with, again, two bags of kitty litter and no bill.
I call again.
Me: “This is ridiculous. Now my flat, which is not too big, is now full of kitty litter!”
The five of six bags I ordered would have just fitted in the back of my closet and one would have gone in the box I had to use daily, but I had no idea where to put the extra bags.
Customer Service: “We’re sorry about that. Just keep the extra bags, no bill.”
I think, “Okay, fine. Now I will not need to buy more kitty litter for a long time. Well, I wanted some reserve, just not that much.”
A few days passed and another box came with another pair of bags with kitty litter. This time, I didn’t dare to call. For anyone keeping count, I had now received eleven bags of kitty litter. I had paid for six and only owned one cat! I packed the box aside and waited to see what would happen.
A few months later, I looked at their online shop again and read that they were closed now.
Somehow, I’m not surprised. I also never got a bill for those extra bags of kitty litter.
Well, at least it was pretty good quality and I really got my money’s worth. On the bad side, my visitors stared at bags with kitty litter piled beside my sofa until I finally managed to use it up. Some made jokes about me being really afraid of floods in my own home and feeling the urge to build a bunker from kitty litter.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.