Time To Cancel That Diet

I work at a call centre for a not-too-popular ISP. A woman calls in because her Internet isn’t working. She spoke with someone before and ended up getting a technician scheduled to go fix the problem. However, she wants to see if she can get someone scheduled to come in sooner.

She’s previously gone through six other representatives before getting to me, looking for the same thing. Using a tool we’re provided, I can see that her Internet should be working. I do some basic troubleshooting to figure out what is wrong.

Her third-party router connecting between the modem and computer is causing the problem. I instruct her to connect the modem directly to her computer which brings the Internet back. This results in the greatest compliment I’ve ever heard.

Customer: “You’re worth your weight in gold, so I hope you’re really fat!”

I still smile to this day thinking about that one.