Time To Send Him Back To The Ranch
(A customer comes to pick up his to-go order.)
Me: “Is there anything else I can get you? Napkins? Utensils?”
Customer: “I want ranch.”
Me: “Okay, I’ll just go get you some.”
(I go and fill two to-go ramekins.)
Customer: “I want more than that.”
Me: “How much more?”
Customer: “I want two of those soup cups full.”
Me: “They’re sixteen ounces each.”
Customer: “So?”
Me: “We will have to charge you.”
Customer: “WHY?”
Me: “Ranch isn’t a condiment; it’s a dressing. I’m not even allowed to give you the two smaller ones I just poured for you without charging you.”
Customer: “This is highway robbery!”
Me: “Do you get free bottles of ranch at the store?”
Customer: “No.”
Me: “How is it any different here?”
Customer: “I want to talk to your manager! You’ll lose your job; I’ll have you fired!”
Me: “Over ranch?”
(My manager comes over. Needless to say, she tells him the exact thing I just told him. He threatens to call corporate.)
Manager: “They’re going to tell you the same thing, sir.”
Customer: “So, are you going to give me my ranch?”
Manager: “Have you paid for it?”
Customer: “No.”
Manager: “Well, if you haven’t, and you don’t intend to, you’re not getting ranch.”
Question of the Week
Have you ever served a bad customer who got what they deserved?