Time Is Money
(A distressed older gentleman approached me, after having used the self-service copy machines.)
Customer: “I only made four copies in black and white and it’s charging me $19.50!”
Me: “Hmm, that’s a bit odd. Did you take your credit card out already, sir?”
Customer: “Yes! And it started charging me!”
Me: “Wait. It shouldn’t be doing something like that…”
Customer: “It is!”
(We walk over to the copy machine in question.)
Customer: *points* “See? It’s even going up to $19.53!”
(One quick glance and I instantly know what’s wrong.)
Me: “Sir, that is the clock.”
Customer: “What?!”
Me: “Once you eject your card, it goes to the clock, and our card readers are set to 24-hour time.”
Customer: “Ooohhh! Thank you!”
This story is part of our Old People & Technology roundup.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
