Time Is Money… On A Credit Card
Me: “Hello, you’re speaking to [My Name]; how can I help?”
Customer: “I’d like to pay the balance on my tour, please, with a credit card.”
Me: “Great, that’s [amount]. Whenever you’re ready, please just let me know the card number.”
Customer: “Okay, let me just go get my card from the other room.”
The customer put down the phone for five minutes while looking for their card.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
