Time Is Deli-cate
(I’m closing out the front desk with a new coworker who just transferred. She’s on the phone.)
Coworker: *to me* “What time does our deli close here?”
(For every customer asking what time a service closes, that’s a customer coming two minutes afterwards “for just one quick thing.” So, I tell her 9:30, almost a half hour before the actual close.)
Coworker: *to customer on phone* “They close at nine o’clock… All right, have a good night.” *hangs up and turns to me* “I gave them an earlier time. Customers would always come up two minutes after they closed out and insisted that ‘it’s just one quick thing.’”
Me: “Yeah, I was considering the same thing. They close at ten.”
Coworker: “Well, they’ve got plenty of time, then.”
Question of the Week
Have you ever served a bad customer who got what they deserved?