Time Is A Bitter Pill To Swallow
I work at a pharmacy counter. A woman slides a prescription across to me.
Customer: “How long is the wait?”
Me: “About twenty minutes.”
Customer: “I was told ten.”
Me: “It’s twenty today, I’m afraid.”
Customer: “Because I was told ten.”
Me: “By whom, if you don’t mind me asking?”
Customer: “The last time I was here.”
I looked at her.
Me: “When were you last here?”
Customer: “March.”
Me: “Ma’am, it’s October.”
Customer: “The wait time changed?”
Me: “It can vary, yes.”
Customer: “Nobody told me that.”
Me: “It can vary, each day, let alone over six months.”
Customer: “Still, some consistency would be appreciated.”
Me: “How about for you, and just for you, we can guarantee that whenever you come in, we will have your script done in an hour?”
Customer: “But that’s longer!”
Me: “But it would be consistent.”
Customer: “…”
Me: “…”
Customer: “Twenty minutes is fine, thanks.”
