Time For A Time-Out
Customer: “Can you tell me the name of the shopping complex that has the bus stop near you?”
Me: “Yes, just a moment while I look it up.”
Customer: “Can you ask someone near you?”
Me: “It’ll just take me a couple seconds to look it up. Just a moment, please.”
(I find it.)
Me: “It’s the [Name] shopping center.”
Customer: “I know you have someone there next to you. Can you please ask them?”
Me: “There is only me at the desk. There is no one else near me.”
Customer: “Please ask someone who lives there. I want to be sure.”
Me: “Let me put you on hold a moment.”
Customer: “Thank you.”
(The customer is then placed in time-out, also known as ‘hold,’ while I do a face-palm and practice some deep-breathing techniques. After about a minute, I return to the phone call.)
Me: “It’s [Name] shopping center.”
Customer: “Thank you so much for checking with someone; I appreciate it.”
Me: “Sure, no problem.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.