Time For A Scenic Tour Of The City, I Guess
I’m on a bus on my way home from work. My stop is near the end of the line and in a residential area, so there are not many passengers coming onto the bus at that point. I hit the button for my stop, but the driver keeps on driving right past it.
Me: *Calling out* “Hey, you missed my stop!”
Driver: “What?”
Me: “You missed my stop, back there!”
The driver pulls over in a safe spot, and I go up front to swipe my card. He hasn’t opened the door for me at this point.
Driver: *Belligerently* “Next time, press the button.”
Me: “Excuse me? I did press it.”
Driver: “I didn’t hear anything.”
The other passenger and I both heard it.
Me: “Well, I did, and the light went on, so I know the button isn’t broken.”
Driver: *Suddenly, more belligerently* “Do you think I can see the f****** light from here?”
This is a fair point, as the light is behind him as he’s looking at the road. However:
Driver: “You sit down there—” *indicating his seat* “—and tell me if you can see it. Huh?”
Now a bit taken aback, I just stutter.
Driver: “Go on. Sit down there.”
He then grabs me and shoves me down into the driver’s seat. I’m not too strong and I’ve had a long day anyway, so he easily gets me sitting down.
Driver: “Can you see it? Can you see that light from there?”
Of course, I can’t, but at this point, I’m pretty fed up.
Me: *Standing up* “Look, mate, you know that I can’t see it. And I know I heard the buzzer, so either something’s not working up here or you need your hearing checked. Which one is it?”
The driver shrinks a little and opens the door. I start to tag off. The driver speaks a bit more meekly but still tries to be belligerent.
Driver: “I’ll put in a request to get it looked at.”
Me: “Smart move.”
And then I simply turned around and walked off the bus. I started using a different bus route the next day.
Question of the Week
Have you ever served a bad customer who got what they deserved?