Time For A Brain Flare-Up

Editors' Choice, Ignoring & Inattentive, Office, USA | Right | November 30, 2020

I have eczema and have had several flare-ups over the last year. My dermatologist prescribed me a mild steroid cream that is normally very expensive. However, he also sent a coupon along with the prescription that makes it free. It works great, so he says he’ll keep prescribing it for flare-ups.

I just refilled my cream a few weeks ago. I get a call from the pharmacy. I’m at work when I get the call, so I’m not paying full attention.

Representative: “Hi, this is [Representative] from [Pharmacy]. Is this [My Name]?”

Me: “Speaking!”

Representative: “Great! We are calling today to let you know that as of tomorrow, the manufacturer of [Steroid Cream] is no longer accepting the coupon that makes it free. We’re calling all our patients to give them a heads-up. Do you need a refill?”

Me: “Uh… I just got a refill and I haven’t used much. Do I even qualify for a refill this soon?”

Representative: *Sighs* “All right, let me rephrase that. As of tomorrow, this cream is $300 a pop. Now, do you need a refill?”

I finally realize that they are trying to HELP ME.

Me: “Oh! I got it now. Yes, I could use a refill.”

Representative: “Good choice. I’ll have that processed for you in the next few minutes. You’ll get a text when it’s ready!”

And I got my cream soon after. To the pharmacy representative… if you’re reading this, THANK YOU for saving me $300. I promise I’m not normally that dense.

This story is part of our Best Of November 2020 roundup!