Till Password Reset Do Us Part

Me: “Okay, all I need now is the security password you gave us when you opened your account.”

Customer: “No idea.”

Me: *seeing the password is a girl’s name* “Most people choose something or someone familiar…”

Customer: “Lisa? Scott? Elizabeth? Rusty? Oh! Is it my mother’s maiden name?”

Me: “No. I’m just going to check if you’ve left yourself a hint but it takes a second.”

Customer: “Well, there’s just no point in you checking; it has to be one of those names. I never ever use anything else. If I did, I don’t know it. I must have set this years ago. How am I supposed to remember that?”

Me: “Are you sure you don’t one more try? Your hint is ‘wife.’”

Customer: “Emma! Don’t tell her I forgot that!”