Throwing Names Around

(I work at a call center offering white papers to IT people at other companies. Most of the time a secretary will answer the phone and transfer the call to the right person, and sometimes the person we’re looking for doesn’t work at the company, in which case we take their name out of our system of numbers.)

Me: “Good morning! I was looking to speak with [First Name, Last Name]?”

Secretary: “Which one do you want?”

Me: “Oh, no, ma’am, it was first name [First Name], last name [Last Name].”

Secretary: “Well I have a [First Name] person and a [Last Name] person. Which one do you want?”

Me: “I’m sorry, ma’am, I must have some out of date information here; I’ll update our systems.”

Secretary: “Well, which one do you want to talk to?!”