Throwing Around Bags Of Blame

(I am ringing up an older customer—Customer #1—who has always been a bit difficult. I have a line and am trying to get it down as much as possible. The customer forgets her bag, so I put it aside in case she comes back—which she does. By now, I am serving a second customer.)

Customer #1: “Did I leave a bag here?”

Me: “Yeah, I have it right here for you.”

Customer #1: “It’s your fault I left it here!”

Me: “Oh? How is that?”

Customer #1: “You were too busy and didn’t tell me how many bags I had! It’s all your fault! This is horrible customer service! I won’t be back!”

(Fortunately, Customer #2 speaks up in my defense.)

Customer #2: “How exactly is it your fault that she forgot something?”

Me: *sarcastic* “Not sure. It’s obvious she’s never forgotten one before…”