Throw The Jerks Out With The Mop Bucket Water

I work at a fast food chain based around sandwiches, with food that is rather on the expensive side; a medium sandwich is about seven or eight dollars, and that’s without drinks and chips. About fifteen minutes before closing, a woman and her children walk in and rush to the counter. I am sweeping and have a few separate piles of dirt and old lettuce on the ground, because the church crowds are no joke. I walk up to the counter and begin to ring up the woman’s meal. She orders three sandwiches and three combos for a total of $35.07. I ask for her name.

Woman: *Sarcastically* “Aren’t you a little salesman?”

Me: *Politely* “Excuse me?”

Woman: “The chili is more expensive with the combo compared to regular. I think that you should change that, so people don’t get confused. I would like to see my receipt, please.”

I know this is going to be trouble, so I print the receipt and she snatches it out of my hand and throws on her glasses.

Woman: “Yes, you charged me too much for this chili combo, young man. Do you know how frustrating this is to the public?”

Me: “I’m sorry, ma’am. I don’t make the prices, you know? I just work the cash register.”

Woman: “Well, I want you to refund my purchase. I believe I’m entitled to this food now.”

When she says, “entitled,” I just kind of look at her in shock. It is not my fault I sold you something that costs more to make due to labor and ingredient costs. Regardless, I go to administer a refund, but she stops me.

Woman: “Know what? No. I’ll keep the chili. It’s fine. You’ve already rung me up for it, so it doesn’t matter.”

Me: “Of course, ma’am. I’m sorry.”

I stepped away from the counter to finish sweeping, and then I heard a thud from the far side of the restaurant. When I wasn’t looking, the woman took my mop bucket and “accidentally” tipped it over onto one of my larger piles of dirt.

By this point, my manager had had enough and decided to kick her out of the store after she cleaned up her mess, and he demanded that she issue an apology to me. She screamed at him and tried to leave, but the manager is a muscular man, so he stopped her with ease and called the police.

The police showed up a few minutes later and escorted her out of the store. I don’t know what happened after she got kicked out; all I know is that I had lots of mopping to do.