Three Thinking

(The aquarium that I work at offers daily passes as well as yearly passes. You have the option to upgrade from a daily pass to a yearly pass at the end of your visit with a copy of your receipt. Also, we do not charge for children that are two and under.)

Customer: “I would like to upgrade to the yearly pass.”

Me: “Sure, we have a couple of options. Here is a form with the types of memberships we offer.”

(I go over the various types we have and we find a plan that suits her family.)

Me: “Okay, I just need you to fill out the bottom half with your name as well as the children’s names and their dates of births.”

Customer: “Uh… why do you need their birthdays? That’s not important.”

Me: *confused* “Well, we need it to make sure we don’t charge you for an extra child because I see on your receipt here that you have a child that is under three.”

Customer: “To be honest, I lied about that. He’s three, but I didn’t want to pay for him.”

Me: “…”

Coworker: “…”

Customer: “I’m sure people do this all the time…”