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Three-Quarter Sleeve, Full-Length Karma

, , , , , | Right | August 8, 2021

I work at a local non-profit thrift store. Since summer is approaching, we have a sale where all long-sleeved clothing is 50% off. All of our regular long-sleeved shirts are normally $4.00 (so $2.00 during the sale), and our three-quarter-length-sleeved shirts are $3.50 and NOT currently on sale.

A lady comes to my register with a stack of clothes.

Customer: “These are all long sleeves.”

Me: “Okay!”

As I’m going through the clothes, ringing each one individually, I notice a three-quarter sleeve. As we are a local non-profit and all of our inventory comes from donations, we cashiers are given quite a bit of leeway about how we can interpret sales and such. So, I decide to enter the shirt as a long-sleeve and give it to her for half-off.

Customer: *In a very rude voice* “That is clearly a three-quarter! You need to pay attention to what you are doing!”

Me: *In my sweetest voice* “You are absolutely right, ma’am! Sorry about that!”

I void the item and enter it back in as a three-quarter sleeve after the discount. I finish the transaction and hand her her clothes and receipt.

Customer: *Looking at the receipt* “Why didn’t I get the discount for this?”

I point at the big sign by the registers.

Me: “The sale is only for long sleeves. Three-quarters don’t apply.”

Customer: “But it’s more than what the long sleeves cost!”

Me: “Yes, ma’am. But you did insist that it was a three-quarter.”

The customer stomped out of the store in a huff.