Three Fee See?

(I work in a bank.)

Customer: “Three dollars for a printout of my statement? That’s outrageous! I’m not paying it. Call your boss.”

Coworker: “Feel free to speak with him yourself; his policy is to only refund fees if they were caused by a bank error.”

Customer: “Well, I need a statement, and I’m not paying the fee.”

Coworker: “We mail you a statement every month on the tenth. You should have gotten one last week.”

Customer: “I don’t keep those. You need to just print me one and waive the fee. Three dollars is ridiculous.”

Coworker: “I can’t waive the fee; it’s a bank-wide policy. You can print all your statements through online banking if you didn’t keep the ones we sent you.”

Customer: “I can’t print anything at home. It’s too expensive.”

Coworker: “That would be why we charge the three-dollar fee.”

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