Threaten Differently
Tech Support | Right
| January 4, 2012
(A customer is calling because iTunes can’t detect her new iPad. I pick up the phone and she speaks immediately.)
Customer: “I swear that if, at any point in this conversation, you tell me to buy a Mac, I will find you and kill you.”
Me: “Okay, well, I’m not telling you to buy a Mac, but you should know that they cut back on compatibility issues and-”
Customer: “Don’t do it. Just stop now. Make the PC work. I believe in you.”
