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Threat Of A Roverdose

, , | Right | March 18, 2014

(I work in a vet clinic. One of my coworkers answers a call from a customer we had a few days earlier.)

Customer: “Yes. I’m calling to complain about the service I received the other day.”

Coworker: “I’m sorry to hear that. What seems to be the problem?”

Customer: “Four days ago, I came over because my dog had parasites. The veterinarian gave me a prescription that says: ‘Give 15CC once daily for three days.’ But I don’t know what CC are.”

Coworker: “I’m sorry about the confusion. CC and milliliters are actually the same. If you look closely on the syringe we gave you, you can see that both CC and ml are written on it, next to the number.”

Customer: “Well, I’ve studied pharmacology and I’ve never heard of CCs so you shouldn’t put it. Also, how am I supposed to give 15CC to my dog if you only gave me a 5ml syringe?”

Coworker: “As I’ve told you, the syringe is graduated in both CC and ml. We give smaller syringe because it makes the medication easier to give. To give 15CC, you have to give three syringes of 5CC.”

Customer: “But I only have one syringe, and I don’t know what CC are!”

Coworker: “So what have you been giving your dog for the past few days?”

Customer: “Well, since your prescription was so unclear, I’ve been giving him one full syringe per day.”

Coworker: “So… you didn’t understand the prescription we gave you, and instead of calling us right away for us to clarify everything you decided to just give him a random amount? And you say you’ve studied in pharmacology?!”

Customer: “Yes, because your instructions were unclear. You really have to tell your vets that their service is severely lacking!”

Coworker: “All right… I’ll give them the message.”

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