Thou Shalt Grant Me A Floor Model
Customer: “Hello, I’d like to buy this TV, but I want a discount.”
Me: “Sir, I’m not authorized to give discounts. ”
Customer: “Ever?”
Me: “Only on floor models.”
Customer: “Then I want the floor model!”
Me: “We’re only authorized to sell the floor model when we’re out of boxed product. Since the TV you want is right there on the shelf brand-new, I don’t have any reason to sell you the floor model. If I did that I’d just have to open another one.”
Customer: “But I want a discount! I’m a missionary!”
Me: “…what?”
Customer: “I’m a missionary! I need this TV for my RV so I want a discount.”
Me: “Let me get a manager for you…”
(Yes, the manager sold him the floor model for 10% off.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
