Those Who Can’t, iTeach

Customer: “I want to see the new iPods. I am interested in one because I don’t want to buy an iPhone and be locked into a data plan.”

Me: “Yeah, that’s the great thing about the iPod! With the addition of FaceTime, you can video chat people over wifi.”

Customer: “FaceTime, hmm? What is FaceTime?”

Me: “That’s a great question. It’s actually a brand new app that’s included with iOS 5 that allows you to video chat, like Skype.”

Customer: “Well, how does it work?”

Me: “Easy! You just open the app, tap the person you want to contact, and your device will attempt to connect to the person’s device for a video chat.”

(At this point in the conversation, I think I am doing a great job explaining FaceTime. Then, the tone completely changes.)

Customer: “Right, but how does it work?”

Me: “Like I said, you just tap the—”

Customer: “Stop, stop, stop! You already explained that. You’re avoiding the question now. How does FaceTime actually work!?”

Me: “…Like, the technology behind it?”

Customer: “Yes! What’s the technology behind it?”

Me: “Oh, okay. Well when you’re connected to wifi, it allows you to—”

Customer: “No! That’s not what I am asking. You know, I was a teacher for 20 years and if you were in my class, you would be given detention for having a smart mouth!”

Me: “I’m sorry, ma’am. I am not sure how else to explain it.”

Customer: “Is there someone else I could talk to who knows anything!?”

(I ended up getting my manager; they had just as tough of a time pleasing her!)