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Those Preorder Customers Are Gonna Be MAD

, , , , , | Working | May 26, 2022

I worked in a store during a big console launch. Our store had only gotten enough to fulfill preorders, so they were all locked in the office, bagged, with the customer’s details taped to them so that the customers’ copies of the paperwork could be matched up to their orders. All staff attended a training where this was made very clear, and they were reminded about it afterward.

A customer asked for a console.

Cashier: “I’ll go grab you one.”

I stopped them and turned to the customer.

Me: “Can I see your preorder slip?”

Customer: “Oh, I didn’t preorder it.”

Cashier: “It’s fine; we’ve got plenty.”

Me: “No, we don’t.”

Cashier: “Yeah, there’s loads in the office. I’ve already sold six!”

They’d been asking other managers for access to the office. Those managers were assuming no one could be that stupid. They assumed wrong; the cashier was tearing the paperwork off and binning it.

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