Those Pesky Twin Brothers
(I am calling customers with overdue movies to remind them that they are due back.)
Customer: “Hello?”
Me: “Hi, this is Lynne up at Movie M**** and I was just calling to remind you that The Bourne Identity and Barnyard were both due back about six days ago. So, if you could get those back to–”
Customer: “I told the guy that called last night I didn’t rent those movies!”
Me: “Well, sir, I can give you the exact time and date they were rented, if that would help you remember…”
Customer: “And when the hell did I supposedly rent these movies?”
Me: “Wednesday, the 23rd at 7:13 pm.”
Customer: “I didn’t rent them! I was out of the country last week!”
Me: “Sir, do you have a brother?”
Customer: “No, I don’t have a brother! Why in the h*** do you want to know that?!”
Me: “Because if you were out of the country then it must be your twin brother on the security tape renting those movies.”
(Customer sputters for a moment.)
Me: “If you can get those back to us before we close tonight at 10 pm, there will be no further late charges.”
Customer: “Okay.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?