Those Bad Reviews Usually Come Right On Time

We do home appliance delivery for your local big box store, and one of our clients takes customer reviews way too seriously.

Delivery time frame provided to customer when scheduling: between 9:00 AM and 10:00 AM.

Delivery ETA provided to customer via text with a link to track the truck in real time (text sent the day before and day of): 9:41 AM.

Actual arrival time: 9:38 AM.

Customer review: One out of five stars.

Customer Complaint: “I was ready and waiting at 9 AM, but they didn’t arrive until 9:40 AM. Wasted my time.”

Now we have to have a meeting to discuss what we could have done differently, which is required by our client for any one-star review.