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This Will Not Go The Way You Expect It To Go

, , , , | Right | August 9, 2021

I’m working away, stocking shelves. I’m part of the management team and am usually the one called to handle shoplifters. As I walk past an aisle, I notice a man stuffing cologne boxes into his backpack, about to zip it up. I immediately go into red alert.

Me: “Um, I really hope you plan on paying for those.”

Customer: “Oh, they’re empty.”

Me: “I apologize, but that seems very suspicious, so do you mind if I take a look to confirm?”

He opens the bag and hands it over. As I’m investigating the contents, he proceeds to explain.

Customer: “I just brought these in so I knew what brands to buy. I gifted these and needed to buy more.”

After I confirmed the packages were empty, I noticed his basket filled with matching cologne boxes and apologized for the inconvenience. He then told me there was no need and appreciated that I was just doing my job and he understood how it looked. 

He then thanked me and continued on to finish his purchase. If only all these encounters went this smoothly.