This Trick Works A Treat

| Right | October 29, 2016

(I work at a large retail store. After Halloween, Halloween decor, costumes, and candies are marked down, decor at 50% and candy at 30% respectively. I have stayed late to cover for a call out.)

Me: “Hey, did you find everything all right?”

Customer: “Yes, perfectly.”

(I proceed to ring up the items in the basket all of which are Halloween markdowns.)

Me: “Okay that will be $19.67.”

Customer: “Wait, those LED trees were supposed to be 50% off at the register.”

(I look and the original price is thirteen dollars and they are marked down in the system to $6.50.)

Me: “Yes. They are 50% off.”

Customer: “No! they were supposed to be 50% off at the register!”

Me: “Well, it is 50% off.”

Customer: “If they aren’t 50% at the register then we don’t want them.”

(Trying not to roll my eyes I void the items and put them in the go back bin.)

Me: “Okay, the total is 12 dollars.”

Customer: “The candy was 30% off at the register!”

(I look at the line growing behind them and price check every candy and find that yes, they all are 30% off. I offer to give them a dollar off just to get them out of my hair and they refuse, wanting the 30% off, so I call my manager.)

Manager: “Hey, what’s the problem?”

(They explain the issue and like me she checks and finds everything in order.)

Customer: “But it’s 30% off at the register.”

Manager: *sounding more than a little annoyed at this point* “If I give you five dollars off then would you be happy?”

Customer: “Hmmm, I guess.”

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