This Transaction Is Not Picture Perfect
Customer: “Excuse me?”
Me: “Yes, sir, how may I help you?”
Customer: *Shows me a picture on their phone* “I have this bolt at home. Which size nut do I need?”
Me: “There is absolutely no way to tell the exact size of a bolt from a picture, sir.”
Customer: “Can’t you take a guess?”
Me: “No, sir. Since there’s nothing to compare the size to in the picture, it could be literally any size. And since bolts are measured very precisely anyway, I wouldn’t be comfortable taking a guess even if you put a ruler in the background. You need to either measure it or bring it in.”
Customer: “You’re no help! I’ll go find someone who knows what they’re talking about!”
I have had variations of this conversation about everything from curtain rods to machine parts.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
