This Tita Gets Her Cable Set Up In Time To “Eat Bulaga!”

(I work at an inbound call center for a health insurance company.)

Me: “Thank you for calling [Company]. My name is [My Name]. With whom am I speaking today?”

Caller: *yells at me in a foreign language*

Me: “Ma’am, would you like me to get a translator on the line for you?”

Caller: “Yes, please!”

(A few minutes later.)

Me: “Okay, ma’am, I have the translator on the line.”

(The translator introduces himself. The woman is still yelling but now having a conversation with the translator.)

Me: “Um… can I have your member ID number for verification purposes?”

(The woman says something to the translator.)

Translator: “She says she doesn’t have one; she wants to know what channel the Filipino Channel is on.”

Me: “Can you tell her she’s calling a health insurance company in Massachusetts? And that she needs to call her cable provider?”