This Thanksgiving, It’s All Gravy
I am finishing up a twelve-hour shift helping customers place their holiday catering orders right before Thanksgiving. I usually take on this role around this time of year as I’m known for my patience and customer service skills. However, even a saint will be wearing thin after twelve hours. This is my last customer of the night.
Me: “Hi there! This is our catering menu with all of our options for this year. Give it a look and let me know if you have any questions.”
Customer: “Yeah, just one. What’s the difference between the turkey gravy and the mushroom gravy?”
My brain-to-mouth filter finally snaps.
Me: “Ma’am, I don’t know how to answer this question without sounding like a smart aleck, so I’m just going to be straightforward: the turkey gravy is made with turkey and the mushroom gravy is made with mushrooms.”
Customer: *Pauses* “Oh. I probably could’ve figured that out on my own, couldn’t I?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?