THIS STORY HAS YET TO BE TITLED:

| Working | January 22, 2016

(I am twenty-three at this time, and have finished my bachelor’s degree. I am calling different car insurance companies for quotes before making a decision. I make it clear at the beginning of each call that I am only looking for quotes and am not going to be making any decisions today.)

Insurance Agent: “And let me add that student discount.”

Me: “Oh, I’m sorry; I thought I’d told you, but I must not have. I have finished my bachelor’s degree and I am not in school at the time.”

Insurance Agent: “That’s okay. You’re twenty-three; no one will question it.”

Me: “Please, that’s dishonest. I do not want the student discount.”

Insurance Agent: “No one will question it.”

Me: “I’m not worried about getting caught; I’m worried about being dishonest. Please, do not put the student discount in my quote.”

Insurance Agent: “Sweetie. I’m not tricking you. It’s not going to go up later.”

(By the way, calling me “sweetie” turns me off from you immediately. I’m twenty-three, but I’m still an adult, and your customer. And “sweetie,” especially with that tone is demeaning. I decide that even if I go with this insurance company, I will not be doing what I usually do, which is remember the name of the agent who gave me the quote so that they get the commission on the sale.)

Me: “I don’t think you’re tricking me. I just don’t want to be dishonest. Take it off.”

Insurance Agent: “Fine.”

(We continue with the quote process and then at the end…)

Insurance Agent: “So, are you interested in that?”

Me: “Maybe, but as I said, I am not making any decisions today.”

Insurance Agent: “Sweetheart. If you don’t decide to buy this, then I don’t get paid.”

Me: “And frankly at this point, I don’t much care. Thank you, and have a nice day.”

 

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