This Spells Trouble

Me: “Hello and welcome to [Taxi Company]. How may I help you?”

Customer: “Hello. My name is Nick, and I seek a…”

(I wait for him to continue.)

Customer: “You still there?”

Me: “Oh, I’m sorry. I was waiting for you. You said you were seeking a…?”

Customer: “What? No. I said N-I-C-K. My name´s Nick.”