This Situation Got Tipped Upside Down

, , , | Right | October 30, 2019

(I am a hostess in a rather high-end restaurant in a county that recently passed a law about tips that is mildly inconvenient. To bypass it, a lot of restaurants have a service charge instead of a tip line. A couple approaches me.)

Me: “Hi. Welcome to [Restaurant]! How can I help you?”

Man: “We want to sit at the bar in front of the TV to watch the game.”

Me: “Absolutely, let’s get you in! Luckily, we just started happy hour, so you can get some great deals on food as well as drinks! Have you been to [Restaurant Chain] before?”

Man & Woman: “No.”

Me: “Okay, well, just so you know, we do have a service charge in order to pay everyone, including our kitchen staff, livable wages and if you have any questions, feel free to ask! Enjoy your meal!”


Boss: “What in the world happened with those two at the bar?”

Me: “What do you mean? They were perfectly nice. What happened?”

Boss: “They just went off on the bartender and demanded to speak to the manager and when I asked them what was the problem they yelled about the service charge and being asked questions.”

Me: “Asked questions?”

Boss: “Yes, she said she just finished graduate school and just wanted to go to dinner with her husband and didn’t want to be asked any questions, and as soon as they came in they were being quizzed about having ever been into the restaurant before. They then proceeded to tell me that they should have the service charge taken off their bill–” *which is not something we can do; the computer doesn’t even allow it* “–because they didn’t believe in tipping no matter what.”

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